Supporting documents
Why is my uploaded file still scanning or pending?
Transfer finishes before the provider/security checks. Pending does not mean the same file needs another upload.
Navigation: Open Forms 145/146 → Forms Dashboard → Documents drawer → file progress/status
How to do it
- Read the row's exact stage: transfer percentage, checking/finalising or Scanning for malware.
- Allow automatic status refresh to update the existing file.
- Wait until preview/download is enabled.
- For a persistent state, give the Admin/support the file name, time and visible status.
What to expect
Pending or failed checks keep preview/download blocked; upload progress and readiness are separate.
Important details
- WrapTax Storage uses its malware result; SharePoint uses Microsoft 365 provider checks.
- Reopen the drawer to inspect an existing file before uploading a duplicate.